MAMSA

The Syllabus Synopsis
HOTEL, LEISURE & SERVICE INDUSTRIES
Stage 1: Certificate in Quality Services
The operating skills attached to the main functions of "Service"
Stage 2: Diploma in Supervisory Skills Service Industries
The supervisory skills to implement and successfully control the service operations and the 'human element'
Stage 3: Advanced Diploma in Management Service Industries
The Management Skills to plan and formulate the strategy within the organisation's Policy, to create a "Total Quality Service"

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